SHIPPING POLICY

FREE SHIPPING

JEONG offers free standard shipping on all orders to the destinations currently available at checkout.

There is no minimum order value required to qualify for free shipping.

ORDER PROCESSING

JEONG products are prepared individually after an order is placed. Orders require processing time before they are shipped.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

DELIVERY TIMES

Delivery times vary depending on the destination, product availability and fulfillment location.

Any delivery estimates provided at checkout or elsewhere on our website are estimates only and are not guaranteed delivery dates.

Please note that delays may occasionally occur due to circumstances outside our control, including carrier delays, customs procedures or periods of unusually high demand.

SHIPPING DESTINATIONS

We currently ship to the countries and regions available for selection during checkout.

If your country or region is not available at checkout, we are currently unable to ship your order there.

TRACKING

When tracking is available, you will receive your tracking information by email once your order has shipped.

Tracking information may take some time to become active after the shipment confirmation is sent.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

CUSTOMS, DUTIES AND TAXES

Depending on the destination, an order may be subject to local customs procedures, duties or taxes.

Where applicable, taxes may be calculated and collected at checkout. Additional charges imposed by local authorities or customs agencies may apply depending on the destination and applicable law.

LOST OR DAMAGED ORDERS

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us with your order number and any relevant information.

We will review the situation and help determine the appropriate solution.

CONTACT

For questions regarding shipping or your order, contact:

JEONG
support@jeong-co.com