FAQ

DO YOU OFFER FREE SHIPPING?

Yes. We offer free standard shipping on all orders. No minimum spend required.

WHERE DO YOU SHIP?

We ship to the countries and regions currently available at checkout. Available destinations may vary depending on the product and delivery location.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Most orders require a short preparation period before shipping. Delivery times vary depending on your location.

Once your order has shipped, you'll receive a confirmation email with tracking information whenever tracking is available.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, we'll send you an email with your tracking details. Please allow some time for the tracking information to update after receiving the email.

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders shortly after they are placed. If you need to change or cancel your order, contact us as soon as possible.

We can't guarantee changes or cancellations once an order has entered production.

WHAT IS YOUR RETURN POLICY?

If there's an issue with your order, please contact us as soon as possible after receiving it.

For full information about returns, damaged items and incorrect orders, please see our Shipping & Returns page.

MY ITEM ARRIVED DAMAGED OR INCORRECT. WHAT SHOULD I DO?

Contact us with your order number and clear photos of the item you received. We'll review the issue and help you find the appropriate solution.

HOW DO I CHOOSE THE RIGHT SIZE?

Sizing information is available on the relevant product pages when applicable. You can also check our Size Guide before ordering.

WILL THE COLORS LOOK EXACTLY LIKE THE PHOTOS?

We do our best to represent every product accurately. Slight differences in color may occur depending on lighting, photography and your screen settings.

HOW SHOULD I CARE FOR MY JEONG HEADWEAR?

Care depends on the material and construction of each piece. We recommend gentle cleaning and avoiding unnecessary machine washing or high heat to help preserve the shape, color and embroidery.

HOW CAN I CONTACT JEONG?

For questions about your order or anything else, visit our Contact page.

JEONG — 정
No front. Just truth.