RETURNS & REFUNDS

We want you to be happy with your JEONG order. If something isn't right, please contact us and we'll help you through the process.

30-DAY RETURN POLICY

We accept return requests within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and with any original tags or packaging included. You will also need your order number or proof of purchase.

To request a return, contact us at jeongandco2024@gmail.com before sending anything back.

If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are non-refundable except where required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and clear photos of the item.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different item, color or size, please request a return for the original item. Once the return has been accepted, you can place a new order.

EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL

If your order is subject to European Union consumer law, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to the conditions and exceptions established by applicable law.

To exercise this right, contact us within the applicable period and clearly state that you wish to withdraw from the purchase.

This statutory right is separate from JEONG's 30-day return policy and does not affect any other rights you may have under applicable consumer law.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

CONTACT

For questions about returns or refunds, contact:

JEONG
support@jeong-co.com